Privacy Policy

This Privacy Policy (the "Policy") governs the website(s) and any related mobile applications/apps (the "Platform") operated by Sophie's Golf Shop ("Sophie's Golf Shop", "we", "us" or "our"). This Policy describes:

• The types of information we may collect or that you may provide when you register with, access, or use the Platform.
• Our practices for collecting, using, maintaining, processing, protecting, and disclosing that information.

This Policy applies only to information we collect on or through the Platform. It does not apply to information collected offline or by any third party, which may have their own privacy policies.

By using the Platform, you agree to this Policy. If you do not accept it, do not use the Platform.

We may change this Policy from time to time. Your continued use after changes means you accept them, so please check periodically.

We collect information from and about users of the Platform:

• Directly from you when you provide it to us
• Automatically when you use the Platform
• Through information and tracking technologies
• From third parties

When you download, register with, access, or use any aspect of the Platform, we may ask you to provide:

• Personal information such as name, postal address, email address, and telephone number
• Payment information such as credit card details

You may provide this information by:

• Filling in forms on the Platform (including account registration, service requests, and problem reports)
• Contacting us (including email address and phone number)
• Participating in surveys for research purposes
• Carrying out transactions through the Platform (including order and fulfillment details; financial information may be required before placing an order)
• Using search on the Platform

If you post information in public areas of the Platform or on sites you access through it ("User Contributions"), you do so at your own risk. We cannot control third parties' use of such content.

When you download, register with, access, or use the Platform, we may automatically collect:

• Usage details such as traffic data, location data, logs, and other communication data, and the resources you access
• Device information such as unique device identifiers, IP address, operating system, browser type, mobile network information, and device phone number
• Stored information and files metadata (for example, photographs, audio and video clips, contacts) where you grant permission

See "Your Choices About Our Collection, Use, and Disclosure of Your Information" for options.

Cookies. Small files placed on your device. You can refuse cookies in your browser or device settings, but some features may not work.

Web beacons. Small electronic files in the Platform or emails that, for example, help count users who visit a page or open an email and compile statistics.

For details, see our Cookie Policy.

When you use the Platform or its content, certain third parties may use automatic information collection technologies, including:

• Advertisers, ad networks, and ad servers
• Analytics providers (see "Our Use of Google Analytics")
• Your device manufacturer
• Your mobile or internet service provider
• Credit reference and fraud prevention agencies

They may collect information about your online activities over time and across different websites and apps to provide interest-based advertising or other targeted content. We do not control these technologies. Contact the responsible provider with questions.

We may provide paid products and services. We use third-party payment processors. Sophie's Golf Shop does not store or collect your payment card details. You provide them directly to our payment processors, whose use of your personal information is governed by their privacy policy. Payment processors are required to adhere to PCI-DSS standards.

The Platform may contain links to third-party sites or apps. Review their privacy policies. We are not responsible for their content, policies, or practices.

We use Google Analytics to collect information about use of the Platform, such as how often users visit, what pages they visit, and what sites they used prior to coming to the Platform. For how Google uses data, see https://www.google.com/policies/privacy/partners/

We use information that we collect about you or that you provide to us, including any personal information, to:

• Provide you with the Platform and its contents, and any other information, products or services that you request from us
• Process and fulfill your orders, including sending you emails to confirm your order status and shipment
• Provide you with customer service and respond to your inquiries
• Notify you about changes to the Platform or any products or services we offer or provide though it
• Allow you to participate in interactive features on the Platform
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us
• Improve our website, products, and services
• Send you promotional communications, such as newsletters, where you have opted in to receive them
• Detect, prevent, and address technical issues and fraudulent or illegal activities
• Fulfill any other purpose for which you provide it
• For any other purpose with your consent

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates
• To contractors, service providers, and other third parties we use to support our business
• To payment processors to process payments you make through the Platform
• To fulfill the purpose for which you provide it
• For any other purpose disclosed by us when you provide the information
• With your consent
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• To enforce our Terms of Use and other agreements
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Sophie's Golf Shop, our customers, or others

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Platform. Any transmission of personal information is at your own risk.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

We strive to provide you with choices regarding the personal information you provide to us. You have the following rights:

• Access and Portability: You can request access to the personal information we hold about you and request a copy of your data in a portable format
• Correction: You can request that we correct any inaccurate or incomplete personal information
• Deletion: You can request that we delete your personal information, subject to certain exceptions
• Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us
• Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent
• Do Not Track: Some browsers have a "do not track" feature. Currently, we do not respond to "do not track" signals

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal information we collect, use, disclose, and sell
• Request deletion of your personal information
• Opt-out of the sale of your personal information (Note: We do not sell your personal information)
• Non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the contact information provided below. We will verify your identity before processing your request.

If you are located in the EEA, you have certain rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectification of inaccurate personal data
• The right to erasure of your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the contact information provided below.

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Belgium and choose to provide information to us, please note that we transfer the data, including personal information, to Belgium and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Platform is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new privacy policy on this page with a notice that the privacy policy has been updated and notify you by email (if you have provided your email address) or through a notice on the Platform homepage.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this privacy policy to check for any changes.

To ask questions or comment about this privacy policy and our privacy practices, or to exercise your rights, please contact us at: